We are delighted with how smart IKEA’s formula is! They offer low prices by delivering exactly what the customer requests for low costs, and saving on what the customer does not want. They also do business directly (no middlemen) and facilitate customer participation, which are important reasons why they can offer their products for lower prices.

Novo has introduced a similar formula for remodeling and renovation. A key aspect of Novo’s partnership formula is that the customer takes on the role of the contractor: We call that ‘self-contracting’.

That’s not the same as DIY, since our customers aren’t doing the work themselves. In a ‘self-contracting’ partnership, the customer handles the planning/arrangements/purchasing, but the actual work is done by the independent subcontractors at Novo.

Essentially: as a Novo customer, you purchase some of the materials and handle some of the project management on your own renovation project. Novo can be one of the firms hired by the customer, along with other specialists as needed.

Of course there is a team leader present on every project, who is your contact throughout the project. The team leader is in charge of the work and talks to you about how the work is progressing. ‘Self-contracting’ gives customers complete control of how their money is spent. You decide where you want to invest in quality and where you would prefer to economize.

When renovating existing buildings, there is always a risk of unexpected setbacks. Customers are fully liable for any unexpected setbacks; this is the only reason why Novo can offer you low prices.